Clear Terms for a Smooth Stay
These terms explain how booking, payment, cancellation and your stay work at Raynez Resort & Suites. They are written to be read, not skimmed past.
1 Agreement
These Terms and Conditions are between you ("guest", "you") and Raynez Resort & Suites Ltd, operating Raynez Resort & Suites at Plot 1705, Mabushi District, Abuja, Federal Capital Territory, Nigeria ("Raynez", "we", "us").
By using our website, creating an account, or making a reservation online, by phone, by email, on WhatsApp or at our front desk, you agree to these terms. If you do not agree, please do not book. How we handle your personal data is explained in our Privacy Policy.
2 Using the website
Please use the website only for lawful purposes and to make genuine enquiries and bookings. You must not:
- use bots, scrapers or automated tools on the site, or copy its content or prices in bulk;
- submit false, misleading or repeated fake bookings, or try to block rooms you do not intend to use;
- try to access our systems, other users' accounts or admin areas without permission, or interfere with the site's security;
- send harmful code, spam, or abusive or unlawful content through our forms.
We may block access and cancel bookings that break these rules. We work to keep the site accurate and available, but we cannot promise it will always be free of errors or interruptions.
3 Accounts
- You must be 18 or older to create an account or make a booking.
- Give us accurate details and keep them up to date.
- Keep your password private. You are responsible for activity on your account, so tell us straight away if you think someone else has used it.
- You can also book as a guest without an account.
We may suspend or close an account that is used to break these terms or to misuse the booking system.
4 Booking & confirmation
You can reserve through the website, by phone (+234 912 476 0548), by email at reservations@raynezresort.com, on WhatsApp, or at the front desk.
- Confirmation: an online booking is confirmed once your payment has been verified. We then email your confirmation with your booking reference. Until then it is a pending request and the room is not guaranteed.
- Availability: rooms are subject to availability. If a room is no longer available when you pay, we will offer an alternative or refund you in full.
- Guest numbers: each room has a maximum number of guests, shown on its page. Please book for everyone who will stay, including children.
- Accurate details: you are responsible for the names, dates and contact details you give us. Please check them in your confirmation and tell us at once about any mistake.
- Photo ID: we may ask for valid photo identification at check-in.
- Special requests: note these when you book (for example a celebration or accessibility needs). We do our best but cannot guarantee them unless our reservations team confirms them.
- Groups: for 10 or more rooms, please contact our reservations team directly so we can agree availability and arrangements.
- Pets: pets are not allowed.
5 Rates & payment
- Currency and VAT: room rates are in Nigerian naira (₦) and already include VAT. The total you see at checkout is the total you pay for the room.
- What the rate includes: breakfast and complimentary WiFi are included with every room. Other services, such as laundry, restaurant orders and transfers, are charged separately.
- Rates may change: prices can vary by room type, dates and availability. The rate shown when you complete your booking is the rate you keep.
- Offers: promo codes and special offers have their own conditions and cannot always be combined.
- How to pay: by card (Visa, Mastercard or Verve) through Paystack's secure page, by bank transfer to the account shown at checkout, or in cash at check-in. Quote your booking reference with a transfer.
- International guests: if you pay in US dollars, the amount is converted to naira at the Xe.com or AbokiFX rate at the time of payment.
- Receipts: we issue a receipt for payments, and an invoice on request.
6 Cancellation & changes
Free cancellation is available until 4:00 PM on the scheduled check-in date, unless your booking confirmation says otherwise.
- How to cancel: to cancel your reservation, please contact our Reservations Team at reservations@raynezresort.com before the cancellation deadline, quoting your booking reference.
- No-shows: reservations not cancelled by 4:00 PM on the scheduled check-in date will be considered a no-show and charged one night.
- Refunds: where a refund is due, we return it to the original payment method or by bank transfer. Bank and card processing times apply once we have sent it.
- Changes: to change your dates or room, contact reservations as early as you can. Changes depend on availability and on the rate for the new dates or room, and a date change after the cancellation deadline is treated as a cancellation.
- Early departure: leaving earlier than booked does not entitle you to a refund for the unused nights unless we agree otherwise.
- Events beyond our control: if something we cannot reasonably control (such as severe weather, a government order, a utility failure or a security incident) stops us from hosting your stay, we will contact you to move your dates or refund your payment as appropriate.
7 Your stay
- Times: check-in is from 2:00 PM and check-out is by 12:00 PM. Early check-in and late check-out depend on availability, so please ask the front desk in advance. We can store your luggage before check-in or after check-out.
- Behaviour: please respect other guests and our team, keep noise down at night, and follow the hotel's rules and safety instructions.
- House rules: no smoking inside rooms, no pets, and no loud parties. Valid ID is required at check-in. Illegal activity, weapons and hazardous materials are not allowed in the building.
- Damage and extra charges: you are responsible for loss or damage to hotel property caused by you or your visitors, and for any services you use that are not part of the room rate. Please report damage to reception straight away.
- Visitors: please speak to reception about visitors. For everyone's safety we may ask visitors to sign in or leave at a set time.
- Parking: a secured car park is available to guests, with 24/7 security and CCTV.
- If these rules are broken: we may ask you to leave without a refund, and we may involve the authorities where necessary. We may refuse service to anyone who puts others at risk.
8 Other services
- Airport transfers: we arrange pick-up and drop-off at Nnamdi Azikiwe International Airport on request. Send your flight details so we can confirm before you land. Please tell us about flight changes as early as you can.
- Restaurant and room service: orders are charged at the menu price. Online orders are paid through Paystack.
- Laundry: charged per the laundry price list. Please tell us about delicate items before handing them over.
- Events and venues: venue bookings require a 50% deposit to confirm the date. Current rates: Rooftop ₦700,000, Half Rooftop ₦350,000, Meeting Hall ₦400,000. Capacity, setup and the balance are agreed with our team in writing before the booking is final.
9 Liability
- Our responsibility: we will provide our services with reasonable care and skill.
- Your belongings: we are not liable for loss of valuables that are not kept in a safe, or for events beyond our control, except where the loss is caused by our own negligence or the law says otherwise.
- Third parties: we are not responsible for services we do not run, such as airlines, taxis or tour operators you arrange yourself.
- Website: the website is provided "as is". We are not liable for losses from interruptions, errors or things outside our control.
- Limit: to the extent the law allows, our total liability for a claim connected with your booking is limited to the amount you paid for that booking, and we are not liable for indirect or consequential losses.
Nothing in these terms limits liability that the law does not allow us to limit, including liability for death or personal injury caused by negligence, for fraud, or your rights as a consumer under Nigerian law.
10 Content & reviews
The text, photos, logo, videos and design on this website belong to Raynez Resort & Suites or its licensors. You may view and share the pages for personal use, but please do not copy, resell or republish our content without written permission.
If you send us a review, comment or photo, you confirm it is yours to share and you allow us to display it on our website and social media. We may remove content that is unlawful, abusive or misleading.
11 Disputes & governing law
If something goes wrong, please tell us first. Email reservations@raynezresort.com with the subject "DISPUTE", your booking reference and a short description, or speak to the duty manager at the front desk during your stay so we can put it right while you are still here.
These terms are governed by the laws of the Federal Republic of Nigeria. Disputes are resolved first by mediation in Mabushi, Abuja, and, if that does not settle them, by the courts of the Federal Capital Territory, Abuja, unless the law gives you the right to bring a claim elsewhere.
12 Changes & contact
We may update these terms from time to time. The version that applies to your booking is the one shown on this page when you made it. We will change the "last updated" date above whenever the terms change.
Questions about these terms? Contact our reservations team:
By making a reservation or using our services, you confirm that you have read and agree to these Terms and Conditions and our Privacy Policy.